FAQ’s

We celebrate diversity and believe in inclusivity. Our bodycare range is carefully curated to cater to a wide range of skin types and concerns. Whether you have dry skin, sensitive skin, or anything in between, we have products that will help elevate your self-care routine.

Yes, we consciously select only the highest quality ingredients that deliver the most effective results without compromising the skin’s natural flora.

We are proud to be 100% Australian made and owned.

Yes, we do not believe in testing on animals so we are cruelty-free through every step of our manufacturing process and all our formulas are vegan.

No, our bodycare range has been formulated free from fragrance to ensure that it’s safe and soothing for all skin types.

Although the BY KATIA range doesn’t contain any ingredients that could be considered harmful to pregnancy, we recommend consulting your healthcare professional for advice before using our products.

We’re here to support you with any issues you may have. Please get in touch with us here within 30 days of receiving your order and we’ll get back to you as soon as we can.

You can read about each ingredient in every BY KATIA product on the product page, or contact us for more information.

We process and ship orders within 2 business days. Please allow 2 business days for your order to be processed. Once your order has shipped, you’ll receive a shipping confirmation email and tracking information where you can view an estimated arrival date.

For standard shipping in Australia, orders typically take 5 business days to arrive. For express shipping, orders typically take 2-3 business days to arrive.

For international shipping, orders typically take 7-10 business days to arrive.

Unfortunately we cannot assume responsibility for any transit delays with your order carrier.

Standard shipping in Australia – $10

Express shipping in Australia – $20

International shipping – (Coming Soon)

We currently ship domestically across Australia. International shipping coming soon.

All duties and taxes are included in Australian orders.

You can view the status of your order through your Account page, where your order will be updated as it is confirmed, shipped and delivered.

Your payment method will be charged as soon as your order is placed with us.

Our team is dedicated to getting your order to you as quickly as possible, so we aren’t always able to make changes to most orders. If you’ve made an error or wish to cancel your order, please get in touch with us as soon as possible here with your order information and we will do our very best to assist you. However we unfortunately cannot guarantee any changes or cancellations can be made after you’ve placed your order with us. We cannot assume responsibility for any address errors or delays with your order after it has departed our fulfillment center.

All returns must be processed within 30 days of receiving your order. We require the original order number to place a return, and you will then be refunded in full via your original method of payment. To begin a return, please get in touch with us here with your order number within 30 days of receiving your order and we’ll get back to you as soon as we can.

For a refund to your credit card, please allow 5-10 business days once processed for the transaction to appear on your statement.

Still can’t find the answer you were after? Get in touch with us via email on hello@bykatia.com, send us a DM on Instagram @bykatia.melbourne or fill out the form here.